Summary:
Exemplar customer service, supported transition into new facilities and responsive aftercare has been a core offering at Read since long before BSRIA formalised an industry standard for managed construction project handover under their 2009 Soft Landings Framework. The later addition of ‘Government Soft Landings’ (GSL) introduced in 2016, developed the approach further adding emphasis on project teams working together during the in-use stage to bridge the gap between design and reality. Collaboration underpins Read’s Soft Landing approach to effectively plan, communicate, coordinate and manage the team in understanding, addressing and learning from mismatches between designed and actual performance.
